Questions & Answers

There are questions that are asked again and again. Therefore, we would like to offer you a small overview here, where you may already find the answer to your question:
(Click on the black arrows on the left to open or close the detailed description.)

Best price promise

As far as possible and to be fair, we try to calculate our prices according to the recommended retail prices of the manufacturers of our products. There are no hidden costs for any additional fees, let alone a charge for a customer hotline.

All retailers in Germany are free in their pricing as it is regulated by the German market economy. So it may well be that you find products cheaper at another store. We do not make any best price promises or promise to beat every price found on the internet, but if you want to send us a link to the product, we can tell you if we offer you the same price, an even better one, or not.

Please note, this only applies to new goods from an authorized German dealer who has the product in stock and not for clearance sales or dumping offers.

Basically, we always advise our customers to closely look at a “too cheap to be true” shop. Where is the company headquarters? What are the payment and shipping conditions? Is there a customer service? Is there a phone number at all? Does the shop actually ship its goods? Or is your package arriving from Asia? Is it the original product?

Not uncommonly, customers tell us about their experiences with competitors and then order from us again. This just proves to us, our offers cannot be so wrong!

Click & Collect

We also offer the option to personally pick up your urn personally. As usual, you place your order online and choose the delivery method “Click & Collect”.

When we have received your payment, we will immediately prepare your order for collection. You will receive an email as soon as your goods are ready. You can pick-up your order at our pet cremation office MO-FR between 10am-16pm.

You will find us at Friedrich-List-Str. 8 in 33100 Paderborn near flowers shop Risse in the industrial estate Benhauser Feld:
By bus
From the city centre take line 7, 8 or 28 to stop “Steubenstraße” – turn left onto Benhauser Str. – 1st street immediately turn right into Karl-Schurz-Str. – cross the zebra crossing 1st street left into Friedrich-List-Str.

From the city centre
From Heierswall turn left, from Gierswall turn right on the Detmolder Str. towards Marienloh – 8th street turn right into Steubenstr. – past the furniture store Roller over the intersection onto Karl-Schurz-Str. – 1st street turn left into Friedrich-List-Str.

From the A33 towards Paderborn
Exit Paderborn Zentrum – on the B64 towards direction Höxter / Bad Driburg – 3rd exit Paderborn-Ost / Gewerbegebiet Benhauser Feld – you are on the George-Marshall-Ring – straight on over the traffic lights intersection – turn left into Karl-Schurz-Str. – 4th street on your right into Friedrich-List-Str.

Our pet cremation is in the third building on the right side. Free parking is available next to the building. From there you can also see the entrance to the office behind the front house.

Please note that our property is under video surveillance. Further information on data protection can be found at: https://shop.sternentier.de/en/data-protection-information-on-video-surveillance/.

Individual foil customization

In addition to the foil letterings that you can selected for the urns, special requests are also possible. We work together with the Thiele-Werbung GmbH (https://www.thiele-werbung.de/), who really make almost every wish possible. Of course in excellent quality made in Germany!

Each colour in high-gloss and matt, different sizes, countless fonts and foils for indoor as well as outdoor use. Call us or send us an email with your ideas and we will make you a non-binding offer.

Minimum Order Amount/Product Quantity

Is there a minimum order amount? Yes, we process orders from a minimum order value of 15.00 Euro excluding delivery costs. From an order value of 75.00 Euros your delivery within Germany is free of charge.

The products offered are sold to consumers in customary domestic quantities only.

Orders from EFTA countries

All prices quoted on our website include the applicable statutory sales tax.

If you now place an order from a country of the European Free Trade Association EFTA, the export delivery is tax-free due to the tax exemption regulation of § 4 No. 1a in conjunction with § 6 UStG. The EFTA currently consists of the four states Iceland, Liechtenstein, Norway and Switzerland. As soon as you enter one of the aforementioned states as your country of delivery, the order will automatically be displayed without statutory sales tax.

If you create a customer account and have stored your delivery address there, the prices in the shop will also be displayed tax-free.

Please note that all additional costs and charges that arise from international handling, such as import taxes and duties are your responsibility. The import clearance is carried out by the parcel service commissioned by us.

Urn Sizes

This table will help you with the size of the urn. These are general guidelines. We recommend choosing a larger urn for intermediate weights. You can, of course, also distribute the ashes to several vessels, such as a key chain, a small urn for the living room and an urn for burial in your garden.

Pet WeightUrn Size
up to 1 kgapx. 0.15 l
up to 8 kgapx. 0.50 l
up to 15 kgapx. 1.00 l
up to 20 kgapx. 1.50 l
up to 40 kgapx. 2.00 l
up to 60 kgapx. 3.00 l
up to 100 kgapx. 5.00 l

This list of FAQ will on-again off-again be amended. Of course we still answer all your questions in personal chats. You can call us on +49 (0)5251 5069327, send us an email to kontakt@sternentier.de and/or via our contact form.