General Terms & Conditions

Contractual conditions in the context of purchase contracts concluded via our website

between us

Sternentier Pet Cremation
SP: Daniela Krueger
Friedrich-List-Str. 8
33100 Paderborn
VAT No.: DE301199419


the users of our website – hereinafter referred to as “customer/customers”

1. Scope of application
For the business relationship between us and the customer, the following terms and conditions apply exclusively in their version valid at the time of the order. Conflicting or supplementary conditions of the customer are not recognized, unless we expressly consented to their validity in writing.

2. Forming of Contract
(1) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract. We are not obliged to keep our offers permanently available. There is no guarantee that all urns will be available for shipping.

(2) The customer can select products from our assortment and make a non-binding request for them via the “Urn inquiry” link. We will then send the customer a binding offer by email.

(3) The customer is obligated to ensure that he is reachable under the contact details provided by him, from the time of the information given and that emails addressed to him are not stopped by SPAM filters.

(4) The customer can accept our offer by email. We then send the customer an automatic order confirmation by email in which the customer’s order is listed again. The order confirmation represents our acceptance of the agreement. Attached to this email, the customer also receives a copy of the terms and conditions, the privacy policy and the rights of withdrawal. In addition, we store the contract text while maintaining data protection, but do not make it accessible on the internet.

(5) The products offered are sold in customary domestic quantities only.

(6) The contract is concluded in the languages: German, English.

3. Delivery Terms
(1) Delivery times specified by us are calculated from the time of our order confirmation, provided that the order has been paid. If the non-compliance with the delivery period is due to force majeure, e.g. war, severe weather, or similar events for which we are not responsible, e.g. strike or lockout, the times are extended by the times during which the aforementioned event or its effects continue.

(2) In addition to the quoted product prices, we charge shipping costs. The corresponding shipping costs are indicated to the customer before placing the order.

(3) If the ordered product is not available because we are not supplied with this product by our supplier without our actual fault, we can withdraw from the contract. In this case, we will refund any payments already made to the customer immediately. If the product is only temporarily unavailable, we will inform the customer immediately. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract.

(4) For deliveries that cannot be delivered due to a non-current or incorrect address, refusal or absence of the customer, the customer bears the costs. A new delivery to the customer due to an incorrect address is made only after payment of the recurring shipping costs has been received.

(5) The following delivery area restrictions apply: delivery only takes place within Paderborn.

4. Prices and Payment
(1) All prices quoted on our website are inclusive of the applicable statutory sales tax.

(2) Payment of the purchase price is due immediately upon conclusion of the contract.

(3) The customer can choose depending on availability at the customer’s place of residence from the payment methods Payment in Advance/SEPA, Apple Pay, Bancontact, Belfius Direct Net, Cash on Pick Up, Credit Card (American Express, Cartes Bancaires, Carta Si, MasterCard, Visa), EPS Austria, giropay, iDEAL, KBC/CBC Payment Button, Pay now, PayPal, Przelewy24 and SOFORT Banking.

a) If a payment method offered by the payment service provider Mollie is selected, payment processing is carried out by the payment service provider Mollie BV, Keizersgracht 313, 1016 EE Amsterdam. The individual payment methods offered via Mollie are communicated to the customer online. Mollie can use other payment services to process payments, to which special payment terms may apply, to which the customer may be informed separately. The Mollie B.V. can be viewed at

b) If Klarna Pay now or SOFORT Banking is selected, payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The customer account is debited immediately after placement of the order. Available in Austria, Belgium, Finland, Germany, Italy, Netherland, Poland, Spain and Switzerland. Further information and Klarna’s terms of use can be viewed at:

c) When paying with PayPal, the payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg subject to the PayPal terms of use, available at

(4) If the customer chooses SEPA, we reserve the product for a maximum of 5 calendar days. If, despite the due date, the payment has not been received by us after a renewed request up to a date of 5 calendar days after the order confirmation has been sent, we shall withdraw from the contract with the consequence that the order is invalid and we have no obligation to deliver.

(5) Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

5. Retention of Title
Title to the goods shall remain vested in us until the purchase price for the goods has been paid in full.

6. Right of withdrawal
(1) Consumers have the right to withdraw from the contract.

(2) In the event of a cancellation, the customer shall bear the direct costs of the return.

(3) Detailed information about the right of withdrawal and effects of withdrawal are provided in our rights of withdrawal terms.

7. Warranty
We are liable for warranties in accordance with the applicable statutory warranty rights, in particular §§ 434 ff. BGB.

8. Transportation damages
If the customer is an entrepreneur the risk of accidental loss and accidental deterioration is transferred to him as soon as we handed over the goods to the courier service, the freight carrier or person, designated to complete the shipping. The buyer must fulfil his duties of inspection and notification of defects as per § 377 HBG (German Commercial Code).

9. Liability
(1) Claims of the customer for damages are excluded. This does not apply to claims for damages of the customer resulting from injury to life, body, health or breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on wilful or grossly negligent breach of duties of duty by us. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

(2) In the event of a breach of essential contractual obligations, we shall only be liable for the contractually typical, foreseeable damage, if this was simply caused by negligence, unless it concerns claims for damages by the customer resulting from injury to life, body or health.

(3) The scope of the Product Liability Act remains unaffected.

10. Online Dispute Resolution
Online dispute settlement in accordance with Article 14, Section 1 of the ODR: The European Commission provides a platform for online disputes, which customers can find here: We are neither obliged nor willing to use online dispute settlement.

11. Final Clauses
(1) The law of the Federal Republic of Germany shall apply to contracts between us and the customer by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) If the customer is a merchant, a legal representative of public law or a special fund under public law, our place of business shall be agreed upon as the place of jurisdiction for all disputes arising within the scope of this contractual relationship between the customer and us.

(3) The contract remains binding even in the case of legal ineffectiveness of individual paragraphs in its remaining parts. In place of the ineffective paragraphs, if available, the statutory provisions apply. To the extent that this would constitute an undue hardship for one of the contracting parties, however, the contract as a whole becomes ineffective.

(updated 28.02.2022)